As a technology-owned product developed by Vietnamese people specifically for the banking and financial market in Vietnam, Smart RM is the optimal solution to cut time and improve efficiency in the process. banking service processing. Let’s learn about Smart RM in the article below.
WHAT IS RM?
RM (Relationship Manager) is a short term used to refer to a Customer Relationship Management employee in a bank. RM in banking plays a very important role in helping customers have a favorable attitude and a deep impression of the bank’s services, thereby increasing their ability to choose and stick with them in the future. Each RM will usually depend on the customer he manages and will have different jobs and tasks.
WHAT IS SMART RM?
In the current era of explosive digital technology development, applying RM support software in work management is a priority for banks to ensure all transactions and financial support requests from customers. is given the highest priority and will be resolved in the most expeditious manner.
Therefore, Smart RM is a software solution to support transactions and business development developed by the Alpha VietNam team, bringing the most optimal and outstanding benefits to customers, tellers and the banking system.
SMART RM – CONVENIENT AND FLEXIBLE SOLUTION FOR CUSTOMERS
When applying Smart RM, customers do not have to go to the counter to make transactions. Instead, their transaction activities will be flexibly served on-site with fast transaction times, increasing the good experience for customers. row.
SMART RM – A POWERFUL TOOL TO SUPPORT BANK TRADERS
At the bank transaction office, when there is no Smart RM, the teller must bring back the customer’s documents and there is no input support tool, causing processing and transaction time to lengthen.
On the contrary, when having Smart RM, the teller does not need to carry the customer’s paperwork because all customer information has been scanned right on the software, and the software’s import support tool helps speed up delivery. Translation takes place quickly.
SCIENTIFIC AND EFFICIENT MANAGEMENT SOLUTIONS IN BANKING
For the banking system, Smart RM software helps solve banking problems effectively in cases where it is difficult to manage the work performance of customer relations staff because they contact customers all the time. everywhere. Furthermore, fixed flow processes are difficult to change quickly, causing fragmented management and reporting activities.
Therefore, the Smart RM solution, helps to effectively manage the specific work of counter staff, helping to enhance the performance of customer relations staff. Besides, the automated Workflow process flow is easily customizable in the software, helping with centralized and multi-dimensional management reporting.
Thanks to its important role in the banking system, the Smart RM solution within the Smart Digital Bank ecosystem developed by Alpha VietNam company has been widely applied throughout the system for banks in Vietnam such as Military Bank (MB Bank), An Binh Commercial Joint Stock Bank (ABBank) and Bao Viet Commercial Joint Stock Bank (Bao Viet Bank). The application of the solution across all bank branches also partly proves the reputation as well as the outstanding benefits that Smart RM brings to banks in this era of explosive technology development.