Achievement: The Smart Self Service solution in the SMART DIGITAL BANK ecosystem of Alpha Vietnam was voted as the excellent product/solution of Vietnam’s software and IT industry in the Fintech – Banking sector and was recognized as the winner of the Sao Khue Award 2021
Duration: 3 Years (2018-2021).
SMART FORM helps data of customers and services be entered accurately and centrally. Through this, customer information and service information are managed, used, and updated effectively. The reports of customers and services are quickly assembled, giving the bank sufficient information to make decisions on time.
Applying SMART FORM to the bank helps the processes of opening payment accounts, cards, SMS Banking, and Internet Banking be done online at any time by telephone and internet. SMART FORM also shortens the time of counter transactions, thereby increasing the level of customer satisfaction. SMART FORM helps banks save up to 80% of time of counter transactions by improving and automating the process.
- Customers do not have to fill in registration forms: all information will be entered directly into the SMART FORM, the registration form is printed for customers to sign.
- Counters do not have to fill in multiple forms on multiple applications. They insert data once on SMART FORM, then the system automatically pushes the information onto the relevant components such as the core system, the card system, Internet banking and SMS banking via ESB. And this saves time.
With this technology, the sales consultant also comes to serve directly at the customer’s premises and simultaneously, he performs online transactions with the tablet operating system on the Internet. Thanks to this method, the sales are carried out quickly and conveniently.
The service can also be booked online, so your bank will:
- Reduce costs of paper and printing.
- Improve employees’ productivity and reduce labor costs (labor productivity are expected to increase 5 times).
SMART FORM helps data of customers and services be entered accurately and centrally. Through this, customer information and services information are managed, used and updated effectively. The reports of customers and services are quickly assembled, giving the bank sufficient information to make decisions on time.
To compete in the technology era, banks always need to develop new applications (such as Integration payment cards, e-wallet, insurance services and social networking). This practical need requires the bank to rapidly change its internal technology services, besides ensuring the safety and security of the entire system. SMART FORM in this case is an intermediary system that enables new services (for internal banking as well as external service providers) to be connected to the core systems safely, conveniently and rapidly.
So far, SMART FORM has been deployed to nearly 300 banking transaction offices of MBB, nearly 200 banking transaction offices of An Binh Bank and nearly 500 banking transaction offices of SHBank, reaching over 10 million customers with about 100,000 transactions per day.